Overview
Refund and Returns Policy
We want you to be happy with your purchase. If you change your mind, you may request a return or exchange within 7 days from the date of delivery.
Eligibility for Returns
To be eligible for a return or exchange, the item must:
-
Be requested for return within 7 days of delivery.
-
Be unused and unworn.
-
Be in its original condition.
-
Have all original tags, packaging, accessories, and other included items.
-
Be accompanied by a receipt or other valid proof of purchase.
Returns requested after the 7-day period will not be accepted.
Non-Returnable Items
Certain products are not eligible for return or exchange, including:
-
Gift cards.
-
Downloadable software products.
-
Certain health and personal care items.
-
Hygiene-sensitive or intimate products.
-
Perishable goods such as food, flowers, newspapers, or magazines.
-
Hazardous materials or flammable liquids and gases.
-
Promotional, clearance, or final-sale items, unless the item is defective or otherwise covered by applicable UAE consumer protection laws.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or not as described, please contact us as soon as possible after delivery.
Such cases will be reviewed and handled in accordance with applicable UAE consumer protection laws. Depending on the circumstances, you may be eligible for a replacement, exchange, repair, or refund.
Partial Refunds
In certain circumstances, only a partial refund may be granted, including where:
-
The item has been used or shows signs of wear.
-
The item is not returned in its original condition.
-
The item is damaged or missing parts for reasons not caused by our error.
-
Original packaging, tags, accessories, or other included items are missing.
Proof of Purchase
To complete your return, we require a receipt, order number, or other valid proof of purchase.
Return Instructions
Please do not send your purchase back to the manufacturer. Contact our customer service team first to receive the appropriate return instructions.
Refund Processing
Once the returned item has been received and inspected, we will notify you whether the return has been approved.
If approved, the applicable refund will be processed using the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy, subject to applicable UAE consumer protection laws.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@breezyrollers.ae and send your item to : Shop # 15, Era Building, Al Karama PO Box. 118363, Dubai, UAE.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to : Shop # 15, Era Building, Al Karama PO Box. 118363, Dubai, UAE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@breezyrollers.ae for questions related to refunds and returns.
